Terabay's Process and Quality Vertical
Our processes are changing all the time. It’s hard to keep track. We made a big effort to map things out. But the results weren’t comprehensive and it is already out of date. We need a partner to help document our processes and make them accessible to everyone in the team
If this sounds like you, we have the right interventions to solve your business impediments.
Our Process and Quality Vertical Expertise
Process Designing, Audit & Re-engineering
Operational Excellence Interventions
Processes Transformation, Project Management
Process Improvement, TPM TQM, Kaizen
Customer Satisfaction Improvement program
Change management interventions
Quality management system Implementation
Managing business processes is a huge challenge in most organizations. Businesses aren’t investing enough efforts in streamlining their business processes largely due to the rapid growth that they are witnessing or the lack of resources and expertise to take on the task.
This is exactly where we come in and work with you on every step of the journey to ensure that we are making the proceeses lean and also aligned to meet your business objectives.
Organizing around outcomes not tasks to ensure the proper focus is maintained
Correcting and improving processes before (potentially) automating them;
Establishing processes and assigning ownership lest the work and improvements simply drift
Standardizing processes across the enterprise so they can be more readily understood and managed, errors reduced, and risks mitigated
Enabling continuous change so the improvements can be extended and propagated over time
Improving existing processes,
Terabay's Process Interventions
03. Organizational Process Health score card
We work with the teams in your organisation to design a process health score card that measures how processes are working in the operations, so that they can be measured and corrective actions taken
02. Process Reengineering and Improvement
Our experts engage with your teams and understand the ”As is” process, understand the gaps and requirements and create new processes to meet your business needs
04. Process Training and Coaching
Processes are no good if they just lie in documents. We help organisations not only create these processes but also ensure that the processes are percolated down to the teams, understood and executed
06. Process certification preparation
Today businesses are often required to have certifications to ensure that their customers know that they comply with the best policies. We at Terabay help organisations prepare and build for these certifications.
The Process Journey
MONITOR AND IMPROVE
Check effectiveness of the process and improve or correct the gaps
Get the process implemented as per scope also support in the training and coaching of teams
Understand the as is process, the gaps and the map them to the business requirements
Create or Amend the process as per the needs and get sign off
What Terabay gets for your business!
Team of ‘Hands On experience” professionals and not from pure consulting background
Solid understanding of real implementation issues & practical problems faced by operations teams.
Extensive experience of all the team members (average 12-18 years).
Very experienced Subject Matter Experts
Intense engagement at the highest level of organisation providing high priority and focus.
Best practices understanding having served clients across verticals and industries.
Completed ISO9001, 14001, 180019, 27001, 20k, TL9000, IMS etc compliant process documentation and implementation for varied businesses and companies